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Refund and Cancellation

Please review our Refunds and Cancellations Policy to understand the conditions under which refunds are processed and cancellations are handled.

1. No Cancellations

Due to the nature of our services, cancellations are not allowed once a payment has been processed. This is because the service initiates the sending of messages immediately upon payment confirmation.

2. Refund Policy

Shadow Messenger operates with a strict no-refund policy once a message is successfully sent. However, we recognize that issues may occur in message delivery. Below are the conditions under which refunds are considered:

  • Failure to Deliver: If for any reason we are unable to deliver your message, Shadow Messenger will attempt to resend the message using a different network. If the message still fails to be delivered to the recipient’s number, we will initiate a refund.
  • Refund Process: Refunds will only be initiated if the SMS cannot be delivered to the given number after our retry attempts. The refund process will be initiated within 5-7 working days, and the amount will be credited back to your original method of payment.

3. Message and Data Privacy

  • Data Storage: Shadow Messenger does not store any message content after sending. The only data retained is the payment record to ensure compliance with financial regulations.
  • AI Filtering: Our AI filters use message content solely for the purpose of ensuring that it is safe to send. This content is not stored or used for any other purpose.

4. Pricing

  • Pricing for sending messages is based on the recipient’s mobile number region and is clearly outlined on our Pricing page. Prices are subject to change; however, changes will not affect orders for which payment has already been made.

5. Contact Information

For any queries regarding our Refunds and Cancellations Policy, or if you encounter any issues with our service, please contact us through the details provided on our Contact Us page. Our team is committed to ensuring a satisfactory resolution to any concerns you may have.

6. Company Information

Shadow Messenger is operated and managed from India, adhering to the local laws and regulations applicable to our services.

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